by Kevin Johnson | Jun 23, 2019 | iMistAway
The iMist gateway connects to the internet router. Unplug the iMist gateway power adaptor from the wall outlet or power strip. Wait 5 seconds, then plug the iMist gateway back in to power to trigger the update. Once power to the iMist gateway is restored, all...
by Jim Jackson | Jun 19, 2019 | iMistAway
Why is the iMistAway gateway physically plugged into an Ethernet connection, and not connected to WiFi? Since the gateway is plugged directly into an Ethernet port, the customer does not have to share their WiFi credentials with the service technician or store the...
by Jim Jackson | Jun 10, 2019 | iMistAway
The iMist gateway is connected to the internet but it is not communicating with the node on the misting unit. Potential Cause: The gateway has lost the ID of the node on the misting unit. The gateway or node has failed. Troubleshooting: To confirm the issue, open the...
by Jim Jackson | May 11, 2019 | Controller & Remote, Gen 1.3 - Troubleshooting
If the display on the Gen 1.3 controller is blank, and you are certain there is power to the outlet, either the fuse protecting the controller has blown due to a power surge, or a component in the misting unit is shorted, or the controller has otherwise failed. A...
by Jim Jackson | May 11, 2019 | Controller & Remote, Gen 3 - Troubleshooting
If the display on the Gen 3/3+ controller is blank, and you are certain there is power to the outlet, either the fuse protecting the controller has blown due to a power surge, or a component in the misting unit is shorted, or the controller has otherwise failed. A...
